Delivery Information

Delivery Times And Rates

Free UK delivery* to your room of choice throughout England, Scotland and Wales.
We provide a free professional two man delivery service that will deliver your purchases to your room of choice
This service includes the set up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.

  • We deliver most items Tuesday to Saturday, 7am-8pm.
  • On Average products can be delivered in 7-14 days

*Free Standard UK Delivery though some remote areas restrictions apply. For these areas an additional charge may be required, which we will be highlighted at the checkout process
*Next Day Delivery items are door stop delivery only - set up, removal of package and take back services are not available. Next day is the next working day Monday to Friday ONLY
*Headboard ONLY purchases will door step delivery only and are not included in our 2 man delivery service

Restricted delivery areas
The below post codes areas will be subject to a longer delivery lead time, in these instances this will be highlighted and confirmed as you checkout your order.

  • All CA, LA, AB, DD, IV, KW & PH areas
  • PA17 – PA19
  • PA19 – PA69
  • PA70 – PA77
  • All HS, ZE, GY, JE & BT areas

What if my order arrives damaged?
In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.

What happens if the product I ordered is not what I expected?
If, for whatever reason, you are unhappy with your purchase, please contact us within 14 days of receipt of the mattress. We will arrange for the collection of the mattress after which we will then refund you the full amount, alternatively we can also offer you a store credit to the value of the item.

Do you deliver products outside the United Kingdom?
No, our delivery service is limited to the UK including Northern Ireland.

Silentnight Group Limited. Registered in England 7525259 Vat Registration No GB 108 2580 29 Registered Office: Silentnight Group Limited, Long Ing Business Park, Long Ing Lane, Barnoldswick, Lancashire BB18 6BJ

Delivery Times & Rates

Our standard 2 Man Delivery Service (Mattresses & Divans)

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • This service includes the set up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.
  • We deliver most items Monday to Friday, 9am - 6pm.
  • On average products are delivered within 7 - 14 days.
  • *Some restrictions apply, please visit our delivery information for more detail.

Next Day Delivery Service (Mattresses/Bedframes)

  • Free Next Day Delivery, via a courier, to the door only.
  • A card will be left, with a contact number to call for re-delivery, if there is no one in.
  • Delivery will be between 8am - 7pm
  • If ordered with another item, the Next Day Delivery will be delivered first, usual delivery terms apply for additional items (this may incur 2 deliveries)

Comfort Guarantee

We're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of comfort guarantee.

  • At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice.
  • We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.
  • For full terms and conditions, please click here.
Superbrands The Sleep Council nbf approved

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved