60 Night Comfort Guarantee

At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice. We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.

This guarantee is subject to the following terms and conditions (and in these terms we refer to the bed or mattress as the "Product"):

  • This guarantee only applies to purchases made through the official Silentnight Online Store and the products within the mattress and divan bed ranges
  • This guarantee only applies to the comfort of the product and does not cover the height, length, width or colour of your new product.
  • If the product you choose to exchange for your existing product is of a higher price, you must pay the difference in price (however, no refund will be given if the exchange Product chosen is a lower price).
  • In order to claim under this guarantee you will need to contact us on 0800 242 5481 and provide your order number and delivery date.
  • In order to claim under this guarantee you must notify us within 60 days from the date of delivery and have allowed at least 28 days to try the mattress.
  • We will not exchange a product that is damaged or marked in any way. The product must be used in accordance with the Care Instructions which are provided with your Product. If the Care Instructions have not been followed we reserve the right to reject any request for an exchange.
  • At our discretion, an administration charge may be included to cover and additional costs of delivery associated with exchange and removal of the original product. We will only allow one exchange in relation to any particular purchase. No cash alternative will be offered.
  • The guarantee does not affect your statutory rights in relation to the product (including any right relating to any faults with the product).
  • If you have any queries in relation to this guarantee please contact our customer service team on 0800 242 5481.
Silentnight Group Limited. Registered in England 7525259 Vat Registration No GB 108 2580 29 Registered Office: Silentnight Group Limited, Long Ing Business Park, Long Ing Lane, Barnoldswick, Lancashire BB18 6BJ

Delivery Times & Rates

Our standard 2 Man Delivery Service (Mattresses & Divans)

  • Free UK delivery* to your room of choice throughout England, Scotland and Wales.
  • We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
  • This service includes the set up of your bed or mattress in your chosen room, plus the removal and takeaway of the packaging.
  • We deliver most items Monday to Friday, 9am - 6pm.
  • On average products are delivered within 7 - 14 days.
  • *Some restrictions apply, please visit our delivery information for more detail.

Next Day Delivery Service (Mattresses/Bedframes)

  • Free Next Day Delivery, via a courier, to the door only.
  • A card will be left, with a contact number to call for re-delivery, if there is no one in.
  • Delivery will be between 8am - 7pm
  • If ordered with another item, the Next Day Delivery will be delivered first, usual delivery terms apply for additional items (this may incur 2 deliveries)

Comfort Guarantee

We're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of comfort guarantee.

  • At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice.
  • We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.
  • For full terms and conditions, please click here.
Superbrands The Sleep Council nbf approved

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.

Testing

  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved