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5 Year Guarantee

We're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of product guarantee.

Consequently, if you have purchased a mattress or divan set (a matching base and mattress), in the unlikely event that a problem should arise due to either faulty material or poor workmanship, during the first year from the date of purchase we promise to repair or replace (at our discretion) any part, or all of the product that is defective, completely free of charge. During the second year, replacements will be free of charge but will attract a contribution to the transport costs. In subsequent years, a sliding scale of charges based on usage plus transport costs comes into effect as follows:

  • 2 to 3 years - 40% of current retail price
  • 3 to 4 years - 60% of current retail price
  • 4 to 5 years - 80% of current retail price

Any claim must be made no later than 5 years from the date of purchase. This guarantee applies to goods purchased directly from our Silentnight Shop and, in all instances, applies to product only where it has been used and maintained in accordance with the manufacturer's guidelines and instructions. Please ensure that you read and comply with the Warranty Conditions (below) and Care Instructions (leaflet included with any purchase). This guarantee does not affect your statutory rights.

Bedframes
Please note all bedframes come with a 1 year guarantee.

Warranty Conditions

Under the law, the Contract of Sale exists between the retailer/store and the consumer. Consequently, if you have cause to complain, please contact us giving proof of purchase and outlining the nature of your complaint. If the below warranty conditions have been satisfied, we will progress your claim

  • The mattress must be turned regularly, as per the Care Instructions, thereby minimising the settlement of the cushioning layers.
  • The exception is a 'No Turn' mattress, which will usually be specified on the mattress label.
  • If your mattress is 'No Turn' you should use the sleeping surface only. (the side with the mattress label)
  • We are unable to accept items that are soiled or unhygienic. Therefore, please ensure that you use a mattress protector/ cover from the first day of use.
  • The guarantee is void if a fault results from misuse of the product

Examples of misuse would include (but are not limited to):

  • Use without bed linen.
  • Subjecting the product to excessive wear and tear e.g. jumping up and down on the bed.
  • If your mattress is 'No Turn' you should use the sleeping surface only. (the side with the mattress label)
  • Using a mattress on an old or unsuitable base, or a base for which it was not designed Rolling or bending the mattress
  • Overloading the drawers in the base; overloading can cause distortion or damage to drawers and may also cause them to jam.
  • Therefore, mini drawers should not be loaded in excess of 7kg, standard drawers 15kg.

Wherever possible, replacement product will be like for like. However, in the event a particular material or style is no longer available, we reserve the right to substitute appropriately as per our current range.